Taking something theoretical and applying it to real world scenarios is arguably the best way of learning. This is what the job at Power allowed me to do. Reading the best selling book "Never split the difference" gave me heaps of different tactics to use in a negotiation to end up on the better side of the deal. This includes, but is not limited to tactics such as: Framing, Mirroring, Pausing, Questioning and using Body Language and Tone. Having read about it, I immediately started implementing it when helping customers at Power.